Connected Builds
Digital Front Door and Client Management System
Every active client stayed on the books.
Growth and client retention both depended on staff doing the work by hand.
Kids in Care needed to reach more families. Staff tracked intake, eligibility, renewals, and follow-up across paper, calendars, and memory.
Bringing families in and keeping clients eligible had to connect.
More families needed to find Kids in Care, while current patients could be lost when re-eligibility follow-up was missed. Growth required improving both sides.
One system brings families in and keeps eligibility moving.
We built the website and organic social media, then connected every inquiry to the CRM. The CRM automates re-eligibility tracking, follow-up, and alerts.
Every active client stayed on the books.
That result held through the year Resilience worked with Kids in Care.
The website and organic social media bring families in. The CRM automates re-eligibility tracking, follow-up, and alerts.
The website brings families in and the CRM keeps them moving after they arrive. The result depends on both parts working together, so this was a Connected Build.